Cancellation Policy


Cancellation Policy



Last Updated July 2019

Galaspace are giving Event Space Owners options among these three cancellation policies (Flexible,Moderate, and Strict). This cancellation policies is to protect Event Organizer, Event Service Provider and Event Space Owners.

Cancellation Policy For Event Organizer

Event Organizer may cancel its reservation in accordance with the following terms, according to the cancellation policy chosen by the Event Space Owners.

1. Processing Fee​: Galaspace as of now charges a processing fee of 5% for transaction, in addition to any commission Galaspace may take from payments made for reservations. The Processing fee of 5% is non-refundable.

2. How to Provide Notification of Cancellation Request:​ A Cancellation is officially cancelled when Galaspace received a cancellation request. You may request a cancellation request by contacting to contact@galaspace.com.

3. Cancellation Policy:​ Galaspace Gives the opportunity for Event Space Owner & Event to choose these three cancellation policies.

Flexible:​ Cancellations may be made by Event Organizer up to 3 business days prior to the Event Date. Event Space Owners shall refund the entire Usage Fee if cancellation is made by Event Organizer during the foregoing period, Except for Galaspace processing fees of 5% which are non-refundable; or

Moderate:​ Cancellations may be made by Event Organizer up to 7 days prior to the Event Date. Event Space Owners shall refund the entire Usage Fee if cancellation is made by Event Organizer during the foregoing period, except for Galaspace processing fees of 5% which are non-refundable; or

Strict:​ Cancellations may be made by Event Organizer up to 14 days prior to the Event Date. Event Partners (Event Space Owners & Event Service Provider) shall refund the 50% of the Usage Fee if cancellation is made by Event Organizer during the foregoing period, except for Galaspace processing fees of 5% which are non-refundable.

4. Dispute Resolution: ​Any dispute, controversy or claim arising out of or relating to this cancellation including the formation, interpretation, breach or termination thereof, including whether the claims are asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the Asian International Arbitration Centre or Singapore International Arbitration Centre . The tribunal will consist of one arbitrator. The place of arbitration will take place in Malaysia or Singapore. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by arbitrator(s) may be entered in any court having jurisdiction thereof.

Event Organizer WILL NOT BE ENTITLED TO ANY REFUND IN HONOUR OF CANCELLATIONS MADE NOT IN ACCORDANCE WITH THE CHOSEN CANCELLATION POLICY

Cancellation Policy For Event Space Owner and Event Service Provider

Event Organizer may cancel its reservation in accordance with the following terms, according to the cancellation policy chosen by the Event Space Owners

1. Processing Fee​: Galaspace as of now charges a processing fee of 5% for transaction, in addition to any commission Galaspace may take from payments made for reservations. The Processing fee of 5% is non-refundable.

2. How to Provide Notification of Cancellation Request:​ A Cancellation is officially cancelled when Galaspace received a cancellation request. You may request a cancellation request by contacting to contact@galaspace.com.

3. Cancellation Fee:​ Event Space Owner and Event Service Provider who cancels a paid reservation less than 15 days prior to the Event Date will be charged a $75 cancellation fee in addition to the amount of the processing fee paid by the Galaspace (which Galaspace may refund to the Event Organizer in its discretion). Event Space Owner or Event Service Provider can only cancel any Event or booking three times in any six month period. We will automatically deduct any applicable cancellation fee or processing fee for which you are responsible, from the next payout.

4. Dispute Resolution: Any dispute, controversy or claim arising out of or relating to this cancellation including the formation, interpretation, breach or termination thereof, including whether the claims are asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the Asian International Arbitration Centre or Singapore International Arbitration Centre . The tribunal will consist of one arbitrator. The place of arbitration will take place in Malaysia or Singapore. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by arbitrator(s) may be entered in any court having jurisdiction thereof.


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