FAQ

Help Centre

Welcome to Galaspace Help Centre. if you have any enquiries or any personalised help,
you may contact us directly by email of through a phone call

Email: support@galaspace.com Phone Number: +65 8476 1695

Event Space Owners

Fees & Payments

How/When Do I Get Paid?
Does Galaspace charge a commission? How is it calculated?
How should i set the rates?
Do I get charged for listing my event space on galaspace?
How Do I cancel upcoming bookings? Do I get penalty?
What Are Benefits of being superhosts?
Do I Get penalty if I cancelled the reservation?
Do I get insured if there’s any damages?
Where Can I See Messages?
How Do I see all the bookings?
Is it Compulsory to accept every reservation?
Am I allowed to have security camera of my event space upon any events?

Event Services Providers

How/When Do I Get Paid?
How Should I Set My Services Rates?
Does Galaspace charge a commission? How is it calculated?
Do I get charged for listing my Event Services On Galaspace?
What if I cancel my services due to unforeseen circumstances?
How do I edit my services?
Can i provide event services more than one?
How I do communicate with event organizers?
How Do I communicate with event space owners?
Do I need permit/license to conduct my business activities?

Event Organizers

How do i reset my password?
What is event service providers?
How to verify my account?
What methods of payment does Galaspace accept?
Are there any hidden cost or fees?
I’m organising charity events, do i get discounts?
Do repeated customers get discounts?
Do I get full refund if it’s cancelled?
How do I communicate with event space owners?
How do I communicate with event services providers?
What happened if i cancel my reservation?
What are the benefits of booking on Galaspace?
What happens if I damage something in a space?
Can I Schedule a visit to Event Space before confirmation?
What if my booking request is declined?
How to file a complaint?

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